Terms & Conditions

I/we hereby appoint Total Reclaim Ltd T/A High Street Claims to act on my/our behalf as my/our sole Agents in respect of all my/our claim(s) for mis-sold Payment Protection Insurance / Packaged Bank Charges. I/we shall provide all information required by High Street Claims as requested by return. I/we agree to forward all details received from the bank(s) or lender(s). I/we shall not enter into any agreement with the Bank(s)/Lender(s) without first consulting High Street Claims.

a) We will progress your case(s) by assessing each of your application(s) and endeavour to inform you of the outcome within 28 days of receipt of the completed claim pack(s).
b) We will endeavour at all times to act in your best interests in progressing your claim(s).
c) We will assist you in completing all or part of the application(s), and/or any subsequent forms which you may be experiencing trouble with.
d) We will inform you of all offers that we receive from the bank(s) or lender(s).
e) We will consult with the lender(s)/bank(s) and locate any other accounts that may be eligible for PPI/PBA to enable us to progress all claim(s) on your behalf.

High Street Claims have the right to cancel this agreement at any time and no fee will be payable by you if we think there are no grounds for a complaint or that your claim is unlikely to succeed. The Company shall have the right to terminate the contract by giving written notice to the client at any time to immediately terminate the contract if there is any material breach by the client of any term within the contract. There is a 14 day cooling off period in which you may cancel the agreement in writing without charge. In the event that the client terminates the contract after 14 days the Company are entitled to make a cancellation charge that will reflect the work undertaken by the Company in pursuit of the claim. If a reasonable offer is made and the client then cancels High Street Claims will be entitled to claim our full fee of 24% inclusive of VAT (20% +VAT).

Cancellation of any claims can be made via any reasonable means. If it is found that, following termination of the agreement, a successful claim is upheld, money is recovered and that High Street Claims was the effective cause of such settlement, High Street Claims original invoice will remain valid. The full invoice will fall due in respect of the original agreement of 24% inclusive of VAT (20% +VAT).

The law applicable to this contract shall be English Law and the parties consent to the jurisdiction of the English courts in all matters affecting this contract. Services provided to the Client may include commencement of legal proceeding(s) to recover compensation, but this is not applicable in every case. The Company makes no representation or warranty to the Client that compensation will be obtained or is in any way guaranteed.

High Street Claims will endeavour to recover all monies owed. Example: Compensation awarded to the client is £500.00 our fee is £120.00 inclusive of VAT being 24% (20% +VAT) of the total amount recovered. Once the client receives compensation payment direct, the client MUST pay High Street Claims commission(s) within 14 days of cleared funds being received.

High Street Claims has an internal complaints procedure. Complaints can be made via any reasonable means including by telephone, e-mail, writingand in person. You can write to us at: Compliance Department, High Street Claims, 3rd Floor Merchant House, 30 Cloth Market, Newcastle Upon Tyne, NE1 1EE or e-mail us at info@highstreetclaims.com or by calling our offices on 0191 7314210.

When you provide your personal information, you consent for us to contact you about potential financial mis-selling complaints such as PPI, PBA, Pensions and Investments, Car Finance, Payday Loans, in addition to Flight Delay compensation, Data Breaches and Loss of Personal Information, Life and Funeral Planning Insurance sales.

We have a legitimate interest in updating you about further services we offer, both during and after the conclusion of your contract with us. We offer additional financial mis-selling and compensation claim types such as; Payment Protection Insurance, Packaged Bank Accounts, Pensions and Investments, Car Finance, Payday Loans, in addition to Flight Delay compensation, Data Breaches and Loss of Personal Information, Life and Funeral Planning Insurance sales. If these services are of interest and you consent to the referral, we will introduce you to our specialist partners if applicable.

Please click here for the PPI Pack