Privacy Policy

1. High Street Claims is committed to keeping your personal information safe and secure.

You need to know that by you using this website we can collect information about you. As we have an obligation to process and collect any personal information lawfully safely and securely it makes good sense for us to provide you with details of our policy as well as good sense for you to read all about it. This privacy notice is designed to explain how we collect and use that information as well as other details which we think you should know about

2. Who we are

High Street Claims is the trading name of Total Reclaim Limited is a Limited Company. Total Reclaim Ltd’s registered office is: Merchant House, 30 Cloth Market, Newcastle Upon Tyne NE1 1EE. Company Registration No: 07075294. Total Reclaim Ltd are authorised and regulated by the Financial Conduct Authority, Interim Permission Number 838012. Total Reclaim Ltd operates the website http://www.hightstreetclaims.com

3. Who regulates our use of personal information

High Street Claims is a data controller under the data protection rules and is registered with the Information Commissioner’s Office with Registration Number Z2326510. Our data protection officer is Drew Cessford. Email dcessford@highstreetclaims.co.uk

4. Information we collect about you when you visit our website

When you visit our website, we can gather information about you. The information we collect may include your personal information, such as your name, contact information, IP addresses, Live Chat Messages, telephone conversations, product and service selections and orders or other things that identify you individually.

We may also collect information about you by you:
– Providing your personal information to us via chat, email or other written correspondence, telephone calls, web-based forms, or other means;
– We also use automated technical means to collect information about all website visitors for example by use of cookies.

5. Consent
When you provide your personal information you consent for us to:
– Contact you about potential financial mis-selling complaints such as Payment Protection Insurance, Packaged Bank Accounts, Pensions and Investments, Car Finance, Payday Loans, in addition to Flight Delay compensation, Data Breaches and Loss of Personal Information, Life and Funeral Planning Insurance sales.

6. Legitimate Interest
We have a legitimate interest in updating you about further services we offer, both during and after the conclusion of your contract with us.

We offer additional financial mis-selling and compensation claim types such as; Payment Protection Insurance, Packaged Bank Accounts, Pensions and Investments, Car Finance, Payday Loans, in addition to Flight Delay compensation, Data Breaches and Loss of Personal Information, Life and Funeral Planning Insurance sales. If these services are of interest and you consent to the referral, we will introduce you to our specialist partners if applicable.

7. Enquiry forms

Across our website you will come across a number of forms which allow you to make enquiries about the firm. When you use these forms a member our Client Services Team will receive the enquiry. This information will then be sent to a staff member in the department best placed to handle the enquiry.

8. What we use your personal information for

It is used to provide you with the services that you have asked us to provide you with, to keep you informed about those we provide as well as keeping you informed about the range of claims services we supply. We may also use the information to ensure we comply with our legal and regulatory responsibilities as well as allowing us to keep a record of your relationship with us. In particular:
– Improving the site by monitoring how you use it
– Gathering feedback to improve our services, for example our email newsletters (if you choose to sign up to these)
– Responding to any feedback you send us, if you have requested this
– Sending email newsletters to users who request them
– Allowing you to access our online services and make transactions
– Providing you with information about other claims management services if you want it

9. Cookies

We do use cookies to help provide a website that is informative and enjoyable to use. Cookies are small files that are found in your computer’s internet browser and are beneficial. These small files allow our website to recognise you. You should not be concerned about our use of cookies as our website does not contain any advertising from other organisations so allowing us to ensure your privacy is respected. You can apply settings to your computer to stop it accepting cookies, but this may affect your ability to use the internet and to get the best from it.

10. Information gained from the use of our website

By your use of our website we will be able to get information about that usage.

This allows us to:
– Administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
– Improve our website to ensure that content is presented in the most effective manner for you and for your computer;
– Allow you to participate in interactive features of our service, when you choose to do so;
– As part of our efforts to keep our website safe and secure;
– Measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.

11. Google Analytics

Our website uses Google Analytics which allows us to analyse data and so help us improve the experience for our website visitors. Google Analytics uses cookies which generate information about your use of our site. These small files are transmitted to Google and the information contained in them is stored on their servers. It is important to understand that these will not contain any personal information about you save for your IP address which Google will not associate with any other data held by them. Your use of our website means that you consent to the use of this data for this purpose and if you have any concerns you should refer to Google’s own Advertising Privacy Notice https://www.google.com/privacy/ads/

12. Disclosing personal information to third parties

We do not disclose any personal information about you which is gained from your use of our website to third parties. We might from time to time provide information of a general nature such as when we report on the number of people who have visited our website, but this will not include any information of a personal nature.

13. Where we may store your information

The data that we collect from you will be held in secure servers owned and managed by Total Reclaim Ltd. By submitting your personal data, you agree to this transfer, storing or processing. High Street Claims will do everything reasonably necessary to ensure that your data is treated and held securely and in accordance with this privacy notice.

14. Your rights

The Data Protection Act and the General Data Protection Regulation which came into force on the 28 May 2018 provides you with a number of rights. These include:
– Requesting a copy of the personal information we hold about you. We require you to prove your identity with two pieces of approved identification. Please address requests to the data protection officer Please provide as much information as possible about the nature of your contact with us to help us locate your records. This request is free of charge unless the request is manifestly unfounded or excessive.
– Having any inaccuracies in your data corrected. If you would like to update the details we hold about you, please contact our data protection officer at the email address above.
– Requesting that we delete your personal data, so it is erased from our records.
– Having the data, we hold about you transferred to another organisation.
– Objecting to certain types of processing such as direct marketing.
– Objecting to automated processing, including profiling. If you wish to exercise any of these rights please contact the data protection officer at the email address above

15. Enquiries or complaints

If you have a complaint to make about the processing of your data through our website then you must contact the firm’s data protection officer at the email address above.

16. Changes to this notice

We may change this privacy notice from time to time. If we make any significant changes in the way we treat your personal information we will take reasonable steps to draw your attention to this.